Analysis: Wendy’s has a customer-service problem
While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human option can create a terrible experience. "Consumers are growing more accepting of AI when interacting with businesses, but they overwhelmingly prefer human interactions," …
While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human option can create a terrible experience. "Consumers are growing more accepting of AI when interacting with businesses, but they overwhelmingly prefer human interactions," …
While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human option can create a terrible experience. "Consumers are growing more accepting of AI when interacting with businesses, but they overwhelmingly prefer human interactions," …
The full story continues on The Street.
Story Sentry shows a short summary aggregated via RSS. The complete article — original photography, charts, and reporting — lives with the publisher.