People in the US: tell us about your difficult consumer experiences

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer servicePolls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a contract or promise? Or did you hit a customer service dead-end or get caught in an endless runaround, especially when it comes to something essential for day-to-day living?We would like to hear about your experience and it would be helpful if you could include specifics such as dates and dollar amounts. A Guardian reporter may get in touch for more information. Continue reading…

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer servicePolls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a…

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer servicePolls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a contract or promise? Or did you hit a customer service dead-end or get caught in an endless runaround, especially when it comes to something essential for day-to-day living?We would like…